Ask Men on Yik Yak | Tips for responses to say to customers who are extremely rude or belittling on the phone. I need to remain professional but also stand up for myself or shut down their behavior

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Ask Men 4w

Tips for responses to say to customers who are extremely rude or belittling on the phone. I need to remain professional but also stand up for myself or shut down their behavior

Anonymous 4w

Sometimes you just have to take a deep breath, be polite and not give them anything to latch onto, by now I’m sure you’ve noticed several dynamics, try and think of a common thread between those interactions and how you can best counteract them professionally

Anonymous 4w

Ngl I just hang up

Anonymous 4w

I would simply say “I’m sorry but I can’t help you when you speak to me like this” or “I’m sorry I’m going to need you to be more respectful or else I’m going to have to send you to our complaints department (aka hang up)” also never use your real name if asked.

Anonymous 4w

Idk my boss told me to burn their food

Anonymous 4w

Just stop being useful. Dont listen

Anonymous

#2 4w

I would if I could but I’m doing calls

Anonymous

OP 4w

I can’t help you there

Anonymous

#2 4w

Aw man

Anonymous

#3 4w

I would but my job doesnt let us. Every call is recorded and I could get fired if I hang up 😔

Anonymous

#1 4w

That’s good advice

Anonymous

#4 4w

I have heard before to just go silent or when they start yelling you just start getting quieter and quieter until you whisper

Anonymous

#5 4w

This one is so good thank you