Confessions on Yik Yak | My hot take is a lot of customer service stories with ‘ridiculous’ customers are actually legitimate complaints, but exaggerating the customers as ridiculous allows the company to deflect blame (i.e. McDonald’s Hot Coffee lawsuit)

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Confessions 1d

My hot take is a lot of customer service stories with ‘ridiculous’ customers are actually legitimate complaints, but exaggerating the customers as ridiculous allows the company to deflect blame (i.e. McDonald’s Hot Coffee lawsuit)

Anonymous 1d

Have you ever worked customer service? 😂 Bc ppl actually do act that ridiculous all the time every day, there's no need to exaggerate lmfao It's probably different when it comes to specific situations w mega corporations trying to protect their image or generate good PR But the average customer service experience is guiding ppl through their first day on the planet/first day existing 😭

Anonymous

#1 1d

Like the general public, the average consumer, is mind-bogglingly stupid, agitated, confused, disoriented, angry, etc Extremely oblivious, ignorant people who are straight up looking for problems/looking to get into a conflict with some poor shmuck who happens to be held hostage at work

Anonymous

#1 1d

I have worked customer service. I worked at a community college where I tutored and also helped people who came in to apply to the college (everyone is accepted), register for classes, and navigate miscellaneous other academic areas. I have been insulted, exposed to COVID, dealt with racist remarks, and on one fun occasion had a man twice my size with schizophrenia try to fight another man while I was standing in between them

Anonymous

OP 1d

I’m not talking about people who are making offensive remarks or putting people into unsafe positions. I’m talking about how corporation and sometimes the general public turn stories from “customer having issue with a company” into “customer vs service rep”. You should complain to stores about issues because it’s how companies are held accountable and lead to bigger change

Anonymous

OP 1d

I think about Starbucks unionization efforts. Starbucks customers usually appreciate their baristas and baristas appreciate nice customers, but the company usually makes it difficult for both sides. Ridiculously long wait times shouldn’t be happening in stores and it happens bc the corporation won’t put enough staff on the floor to meet demand and would rather overwork baristas

Anonymous

OP 1d

Other issues are rising cost of drinks and Baristas having to buy new wardrobes bc of new corporate policy. The increase in price is often to improve profit margins instead of increasing their employees wages. Baristas had to buy new clothes for work when no customers cared about that. When customers put in enough complaints and feedback, it leads to change. That’s why boycotting is an effective mode of protest: it’s complaints/concerns turned into applicable action.

Anonymous

#1 1d

I don’t think you’ve heard of the McDonald’s Hot Coffee case, but it’s a case where a company tried to play the victim (“wow a customer spilled coffee on herself and blamed McD’s? ofc it’s hot, she’s so stupid”) when McD’s had been boiling coffee to unsafe temperatures as standard practice and an elderly woman obtained Third-degree burns. I’d recommend searching “Adam Ruins Everything McDonalds” on YouTube to hear a breakdown of the case