Anonymous #2 4w

I’ve been working for a suicide hotline for 2.5 years and realistically speaking most of them are not suicidal. Depressed and anxious? Yes. Actually going to do it? Hard no. Very few times we’ve needed to actually go physically help someone. So yes just because you’re having a bad day doesn’t mean you get to curse out and wish horrible things on people that just want to help for free. Or at the very least they could call a warm line or a regular crisis line if they are not actively suicidal

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Anonymous OP 4w

as a hotline operator i would think you’d know suicidality is a spectrum and even passive ideation is part of it

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Anonymous #2 4w

It is. But still, they don’t have to be so incredibly nasty. I wouldn’t be mean to someone trying to help.

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Anonymous OP 4w

i mean have you ever been in an awful place mentally? it takes mental energy to filter thoughts and if they’re at a point where they’re calling a crisis hotline they probably don’t have that energy. it’s understandable for you to be drained and frustrating but i wouldn’t blame the patients here

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Anonymous #2 4w

Yes but there is a difference between lashing out at your situation vs the individual. I’m talking about people making direct threats and cursing specifically me out. Also, there is such an unfair shift in mental health workers venting about their work. As long as I treat each person good and follow each policy and procedure, it shouldn’t be seen as negative for me to vent about my work experiences. This is no different than venting about working at any other place imo

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Anonymous OP 4w

i think you should vent and try to maintain your own mental health i’m just saying i think it’s not realistic to expect people in crisis to be particularly nice to you idk

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Anonymous #2 4w

They don’t need to be nice, but they also don’t need to threaten people. In certain environments that is considered a crime/ verbal assault

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Anonymous OP 4w

i don’t even think it’s realistic to expect them to be particularly civil even

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