Wow, surprising to see United doing something good! I feel like they make a lot of bad calls but this is actually really great

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Anything to limit AI is a win in my book

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The article says the agents reduce the audience for airline advertising and can’t legally click the box on your behalf to say you understand that guns and explody things aren’t allowed in the cabin, but i wonder how much of this is driven by agents cancelling and rebooking any and all rate drops

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