Tell them ofc “no one” is taking responsibility because they don’t want the charge themselves. That you showed proof you cleaned up your side and there should be proof you left and could not return earlier than them (turned in key, sign out sheet, texts). Re-read your housing contract very carefully and if you’re sure this is bogus gently ask if this is a matter a small claims judge needs to help you decide (this would involve them charging you and you fighting it, but it’s pretty easy)
thank you for your reply!! i tried to appeal it by directly emailing the director and i showed a video i took on my empty/clean side but i never thought about the small claims judge part! thank you! i am trying to write a second email in response to the director saying i still have to pay :(